Warranty & Returns
Straightforward terms for what's covered and what isn't.
What's covered
Every unit comes with a 1-year warranty against manufacturing defects — motor faults, electrical faults and structural defects present from manufacture. If a covered fault occurs within the first year, message us on WhatsApp with your order details and a description of the issue, and we'll arrange a repair or replacement.
What isn't covered
Normal wear and tear (belt lubrication, general wear from use), damage from misuse (exceeding the 120 kg weight capacity, running it without lubrication, exposure to rain or flooding), and damage caused after delivery are not covered under the manufacturing defect warranty. See our maintenance guide on the blog for how to keep the belt in good condition.
Checking your unit before you pay
For Nairobi deliveries paid on arrival, check that the unit powers on and folds/unfolds correctly before paying — this is the easiest way to catch any transit damage immediately, while the rider is still there.
Making a warranty claim
Message us on WhatsApp with your order details, a description of the fault, and a photo or short video if possible. We'll advise next steps, which may include a home visit, a repair, or a replacement depending on the issue.
Frequently asked questions
How long is the warranty?
Does the warranty cover accidental damage?
How do I make a warranty claim?
Ready to order?
Message us on WhatsApp with your location — we'll confirm price, delivery time and payment method.